Hire Virtual Assistant In The Philippines

I have 6 years of experience as a Customer Service Representative in the BPO industry. My background includes managing a large number of incoming calls, responding to customers’ inquiries, acknowledging and resolving customer complaints, and providing appropriate solutions in an accurate and timely manner. Additionally, I am a proven expert in communication and a consistent collaborator. My previous roles have strengthened my abilities in decision-making and customer service, including focused attention to detail and accuracy. Additionally, I have experience as an Email Support and have utilized my customer service skills in this role. My key responsibilities include developing customer relationships, responding to the customer before the first response is due, providing first contact resolution on a customer’s issue, checking order status, and reporting to supervisors the unresolved queries. Furthermore, I am familiar with using all Microsoft Office, Google products, Canva, Slack, Trello, Freshdesk, ShipStation, and ChargeDesk, which I know is an advantage in this line of work. I am confident I can be a great asset to your growing company. Looking forward to contributing to your company’s continued growth and success.