Hire Virtual Assistant In The Philippines

Dear Job Seeker, I've been a Customer Service Representative with over 2 and a half years of experience in telephone, email and chat customer service, including sales, tech support, and customer care. Familiar with major customer service software, conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill the managerial role in your company. My skills; Amazon Customer Service Central, Microsoft Office Applications, Excellent Communication Skills both written and verbal. 40WPM Typist, Problem Solving and Team Leadership. Customer Service Experience; Handle 60+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services. Received an average of 85% customer satisfaction rating to date, 15% higher than the company average. Suggested a new tactic to persuade canceling customers to stay with the company, resulting in a 5% decrease in cancellations. Memorized entire line of company products & services, including prices and special discounts. Provided basic technical support for clients on a wide range of company products, resolving issues at a 90% rate. Remained courteous and calm, even during moments of customer dissatisfaction.