Hire Customer Service Expert In The Philippines

Letshiel Jumo Cabaron is a skilled leader with over a decade of experience in business process outsourcing, customer service, and property management. In his most recent role as a Reservation Officer at Brave Residences LLC, Letshiel managed short-term rental properties, overseeing guest communication, booking processes, and post-stay feedback. Utilizing platforms such as Airbnb, VRBO, and Guesty, he optimized property performance and guest satisfaction. Beyond property management, Letshiel has extensive experience in leadership roles, including his position as Lead Intake Specialist at BruntWork, where he supervised a team in managing intake processes for housing and employment programs. His leadership skills were also demonstrated in previous roles at iQor and AFIA Insurance Brokerage, where he served as AVP of Operations and Team Lead, respectively. In these roles, he successfully guided teams to improve operational efficiency, reduce handling times, and enhance customer satisfaction. Letshiel’s ability to drive team performance, implement process improvements, and maintain compliance has been a key factor in his career success. His proficiency in CRM, property management tools, and leadership training equips him to thrive in dynamic, customer-focused environments.