Hire Customer Service Expert In The Philippines

I come from strong operational management background within contact centre environment. I have the drive needed to ensure that all my tasks will meet and even exceed the client’s expectations. I have strong commitment and highly competent reason as to why I always excel and being awarded for good performance. I would like to highlight the following core strengths and experience of mine, to give you an idea of what I can offer. • Managed and conducted several meetings for Operations Manager and up • Proficient with computer software programs, including MS office, CRM, Zendesk, Salesforce, Google Suit/Google applications, Jira, Microsoft Teams, Slack and a like that enables me to execute my duties fast and with utmost accuracy • Managed a team of 15-20 representatives, coached and mentored them to achieve service initiative objectives and maximize customer satisfaction • Analyzed scores, getting root cause to conduct efficient action plans I am currently a team leader handling an e-commerce account and already reporting onsite reason as to why I am looking for a permanent work from home to minimize travel cost and for safety purposes too.