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⬤Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. ⬤Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions. ⬤Provided primary customer support to internal and external customers in fastpaced environment. ⬤Responded to customer requests for products, services and company information. ⬤Answered customer telephone calls promptly to avoid on-hold wait times. ⬤Educated customers on promotions to enhance sales. Offered advice and assistance to customers, paying attention to special needs or wants.