Hire Virtual Assistant In The Philippines

My name is Mark Vergel Apurado, and I am a 21-year-old professional with three years of experience in the Business Process Outsourcing (BPO) industry. During my tenure in the BPO sector, I have honed my skills in customer service and retail operations, particularly within renowned companies such as Amazon, Gannett USA, and Viator/TripAdvisor. These experiences have equipped me with a robust foundation in handling customer support through various channels, including inbound calls, email correspondence, and live chat interactions. At Amazon and Gannett USA, I gained invaluable insights into providing exceptional customer service in a fast-paced environment, ensuring customer satisfaction while resolving inquiries efficiently. My role at Viator/TripAdvisor further enhanced my abilities as I took on responsibilities as an Advisor in the business line, managing diverse tasks encompassing email management, chat support, and both inbound and outbound call assistance. Furthermore, my involvement in content moderation for a prominent social media platform has fortified my attention to detail and ability to navigate through sensitive issues with tact and professionalism.