Hire CSR In The Philippines

Customer Service Team Leader Create and implement work procedures that will enhance the organization and departmental service delivery, operating procedures and standards Serve as the middleman between the organization and the customer service team members to ensure smooth communication and settling of grievances that may arise in the course of work. Create better modes of operations to make customer service easier for both team members and customers Responsibilities and Duties: Customer Service Team Leader acts as Team Lead for customer service and responds to phone or email, non technical servicec requested from customer. We Monitor Daily Work Flow and ensure that correct procedure are being followed Identifies system and workflow improvements to enhance the teams efficiency We respond to Escalated issues and Complex Requests from the customer Education level. Bachelor of Science in Entreprenuerial Management (2006-2010) Experience. Customer Service Team Leader (Telco) for 7years Specific skills. Data Entry (Word,Excel,PowerPoint) Customer Service