Hire Virtual Assistant In The Philippines

I am an IT professional with nearly 5 years of experience specializing in incident management and service desk support. With a strong background in ServiceNow, Active Directory, and ITIL frameworks, I excel in managing and resolving incidents efficiently to ensure seamless business operations. My expertise spans incident management, problem management, change management, and root cause analysis, allowing me to drive continuous service improvements and minimize system disruptions. I am also proficient in troubleshooting technical issues, providing exceptional customer support, and maintaining service levels within fast-paced environments. Skilled in collaborating with cross-functional teams, I bring a proactive and analytical approach to identifying solutions and optimizing IT processes. **Key Skills** - Incident Management - Service Desk Support - ServiceNow - Active Directory - Root Cause Analysis - Problem & Change Management - ITIL Frameworks - Technical Troubleshooting - Customer Support - Process Improvement - Cross-Team Collaboration