Hire Virtual Assistant In The Philippines

My name is Beverly Hanna Martinez. Most people call me Hanna. I've been in the field of customer service for 4 years now. I started as Crew on a known fast-food chain proving excellent service for almost 1 year and promoted as a Crew Leader to train newly hired applicants. Later on, I worked as a Technical Support Representative for Netgear. I provided immediate assistance with basic product inquiry about the devices they bought from Netgear. After a few months, I was transferred to our Chat and Email services. After a year, I was promoted as a Subject Matter Expert on the same account. I provided real time assistance and coaching to newly deployed Agents about technical and customer service. I also handled Level-1 team in the absence of the Team Captain and accomplish administrative tasks such as daily team and site wide statistics reports. I am also experienced when it comes to content moderation. I make sure the quality of the contents are within the community guidelines, to make sure that the internet is a safer place.