Hire Virtual Assistant In The Philippines

Hi there! Welcome to my profile! I'm Margie. I'm a Customer Service Support Agent(2 years) and Sales Agent(2 years+) and the following are the list of my experiences in this field: ⦁ Maintaining a positive, empathetic, and professional attitude toward customers at all times. ⦁ Responding promptly to customer inquiries. ⦁ Communicating with customers through various channels. ⦁ Acknowledging and resolving customer complaints. ⦁ Processing orders, forms, applications, and requests. ⦁ Keeping records of customer interactions, transactions, comments, and complaints. ⦁ Communicating and coordinating with colleagues if necessary. ⦁ Walking customers through basic troubleshooting or setup processes. ⦁ Ensuring customer satisfaction and provide professional customer support. ⦁ Knowing our products inside and out so that I can answer questions. ⦁ Selling products and services to clients and processing payments. Customer Service Experience: I have more than 4 years experience in being a Customer Service Representative and a Sales Agent at the same time in BPO companies and home based setting. This field helped me enhanced my skills in the way that I was able to provide helpful information, answering questions, and responding to complaints to ensure that customers are satisfied with products, services, and features may it be sales or customer service. I am looking forward to working with you to help you improve your business in anyway I can. Thank you. Margie Tubog