Hire Chat In The Philippines

I have over 4 years of professional experience as a Customer Service Representative in the BPO industry here in the Philippines. I also worked as a maintenance coordinator for a property management company. I handled tenants' maintenance concerns inside the property. I experienced dealing with different customers who are angry, frustrated, worried, and afraid. Building an emotional connection with customers is not easy and it’s even harder when there are no verbal or physical cues to follow. But I always make sure that I address all of the customer's concerns without lacking empathy because my goal is to make them feel valued.