Hire Call Center Agent In The Philippines

CALL CENTER SKILLS AQUIRED WHILST STUDYING  Dealing with calls in a highly professional manner.  How to act as the first point of telephone contact for a customer.  Handling complaints in a diplomatic way.  Accurately updating customer records with information.  Responding to customers who have special communication needs, such as language difficulties or disabilities.  Answering any queries quickly and efficiently.  Quickly understanding a callers point of view and to empathise with them.  Able to respond and adapt to the needs of all customers.  Fully aware of all laws & regulations regarding data protection.  Quickly processing information. KEY COMPETENCIES  Excellent verbal and written communication skills.  Ability to work with minimum supervision in a busy environment.  Able to do repetitive tasks accurately over long periods of time.  Working knowledge of MS Office software and spreadsheets. SELECTED ACHIVIEVEMENTS Qualified to ITIL Foundation level. Run a blog on how to ‘Exceed customer expectations & encourage repeat business’. Successfully completed a four week Advanced First Aid Course. HOBBIES & INTERESTS Simon is an amateur actor, and has not only helped to organise school plays but also played parts in them. He is also a member of a local debating society, where is gets to speak in front of audiences and has to hold in depth conversations for long periods of time.