Hire Virtual Assistant In The Philippines

Hello there! I'm Carlo, a versatile customer service representative with over three (3) years of experience in delivering exceptional phone, chat and email solutions to customers internationally. I've helped companies communicate their goals and commitment to providing unmatched services to their customers by applying personalized, friendly, efficient and out-of-the box approach with industry-level phone etiquette. During my tenure, I've adapted to various fields in customer service and showcased consistent results in KPIs such as Customer Satisfaction (CSAT), Net Promoter Score (NPS), First Contact Resolution (FCR), Average Handle Time (AHT), Quality of Service (QoS), and Sales rate. The following are lines of business that I've handled: • Technical Support • Customer Retention and Loyalty • Billing & Account Management • Sales and Customer Acquisition I set myself apart from others by carefully identifying what tasks are urgent and have the highest value of importance to delegate my flow of organization. I proactively take ownership of any issues in all situations. I handle all business interactions and account information with utmost confidentiality and most importantly is my endless passion for learning by means of accepting and absorbing feedback of different forms. Additionally, confidence became my key to handling tasks independently but I consider myself as a team player as well. The following are the services I offer: • Appointment Setting / Cold Calling / Telemarketing • Customer Service • Technical Support • Online Chat • Email Support