Advisor II, Customer Service Support/Virtual Assistant
Hello! 👋 I’m Runaliza, welcome to my profile!
☎️Customer Service Experience: I was a previous employee of these big companies and provided customer service: AT&T, SM Lifestyle and Entertainment Inc., Metrobank and Microsoft.
I was a Senior Customer Representative for almost 3 1/2 years. My main tasks focus on Accounts and Billing for Microsoft and the large volume of calls and chats every day. That includes inbound and outbound calls, live chat support, processing returns and refunds, escalating concerns through email support, and basic troubleshooting for Office 365 apps for consumer use.
And I was awarded as:
○ Top Agent for March 2019
○ Top Agent for September 2019
○ Top Agent for January 2020
○ Top Agent for July 2020
○ Top Agent for May 2021
○ Top Agent for September 2021
📒Virtual Assistant/Data Entry Experience:
E-commerce: Facebook Marketplace, Etsy, Ebay, Walmart and Amazon.
✅Customer Service: (AT&T, SM Lifestyle and Entertainment Inc., Metrobank and Microsoft)
✅Product Listing
✅Product Research
✅Order Fulfillment
✅50 WPM with 96% accuracy
Applications and Tools, websites I use:
✅Google Sheets
✅Google Docs
✅Gmail
✅Microsoft Excel
✅Microsoft Word
✅Amazon
✅FBMFOX
✅Keepa
💎I'm only one invitation away if you're interested!
💎I am flexible, open to new changes, and can be trained for new things/tools.