• Managing Correspondence: Handling incoming and outgoing communications, including emails, letters, and phone calls. This may involve screening calls, responding to inquiries, and directing messages to the appropriate individuals. • Scheduling and Calendar Management: Organizing meetings, appointments, and events for individuals or teams. This includes coordinating schedules, sending out invitations, and ensuring all participants are aware of the details. • Data Entry and Documentation: Inputting and updating data in various systems, databases, or spreadsheets. Administrators often need to maintain accurate. • Meeting Support: Assisting in meeting preparations by organizing agendas, preparing meeting materials, setting up audiovisual equipment, taking meeting minutes, and distributing them to attendees. • Administrative Support: Providing general administrative support to various departments or individuals within the organization. This may include preparing reports, creating presentations, conducting research, and assisting with special projects. • Recordkeeping and Confidentiality: Maintaining confidentiality and handling sensitive information appropriately. Administrators may be responsible for storing and safeguarding confidential documents and data. • Coaching: Providing quality feedback to representatives for them to pass their metrics • Manages Team Performance: Responsible for updating representatives current scorecard. Making sure that all individuals are aligned with the updates on product. • Escalation: Responsible for Call Audits in reference to the standard of Quality Assurance Team.