I have built over six years of professional experience in Customer Service, where I consistently delivered outstanding support to customers across various industries. Throughout my career, I have demonstrated the ability to handle diverse customer needs, resolve concerns promptly, and ensure a positive client experience that contributes to long-term loyalty and satisfaction. As a Customer Service Representative, my role centered on assisting customers through phone, email, and in-person communication. I developed strong skills in active listening and empathy, which allowed me to understand customer concerns effectively and provide tailored solutions. Whether addressing billing inquiries, product information, technical issues, or service complaints, I consistently focused on maintaining professionalism, clarity, and patience. My ability to de-escalate tense situations and turn challenges into positive outcomes became one of my strongest assets. Over the years, I became highly skilled in managing customer interactions using tools such as Salesforce, Zendesk, Freshdesk, and HubSpot. I used these platforms to log inquiries, track cases, and maintain accurate records, ensuring smooth and transparent follow-up processes. By leveraging CRM systems, I was able to personalize customer experiences and provide efficient, timely support. A major part of my experience involved collaborating with cross-functional teams such as technical support, billing, and operations to resolve complex issues. This required not only communication skills but also adaptability and teamwork to ensure customer satisfaction. I have also participated in quality assurance initiatives, process improvements, and training programs designed to enhance service delivery and customer engagement.