I'm a dedicated customer service professional with over 3 years of proven experience in multi-channel support environments. Currently serving as a Customer Sales and Retention Specialist at TSA Philippines, I expertly manage 80+ daily customer interactions across calls, live chats, and emails while consistently maintaining exceptional service standards. I take pride in achieving measurable results, having successfully increased customer retention by 15% through personalized solutions and proactive issue resolution. My expertise spans CRM platforms including Salesforce and Siebel, communication tools like Google Workspace and live chat systems, and comprehensive case management processes. My professional journey includes significant experience at IBEX Global, where I processed high-volume email inquiries and improved team efficiency by 10% through optimized workflow processes. I believe in combining technical proficiency with genuine empathy, which enables me to resolve complex customer concerns while building lasting relationships. Core Competencies: Multi-channel customer support (calls, chat, email) CRM system management and optimization Customer retention and sales strategies Technical troubleshooting and issue escalation Process improvement and team collaboration Bilingual communication (English/Tagalog) I thrive in fast-paced environments where I can utilize my strong analytical skills, attention to detail, and commitment to continuous learning. My goal is to help organizations deliver exceptional customer experiences while building efficient, scalable support processes that drive business growth. Available for remote opportunities and flexible scheduling arrangements.